Note :- Candidate Should Be From Same Location Only.

Job Description:

Tech Mahindra is a leading global technology solutions provider, offering a wide range of services across various industries. We are currently expanding our team in Noida and are looking for experienced individuals to join us in the Customer Support role for international voice or non-voice processes.

As a Customer Support Executive at Tech Mahindra, you will be a vital part of our customer service team, ensuring exceptional support for our international clients. We are seeking candidates with a minimum of 18 months of experience, strong communication skills, and the ability to thrive in a 24/7 work environment.

Responsibilities:

1. Customer Interaction:

   • Handle inbound and outbound calls, emails, or chat interactions professionally.
   • Provide prompt and accurate information to customer queries and concerns.

2. International Process:

   • Work in either international voice or non-voice processes, based on organizational requirements.
   • Ensure high-quality service delivery to meet client expectations.

3. Night Shifts:

   • Work in 24/7 (Night Shifts) with a 9.5-hour shift duration, including a 1-hour break.
   • Adhere to the schedule and maintain consistent performance during night hours.

4. Problem Resolution:

   • Analyze customer issues, troubleshoot problems, and ensure satisfactory resolution.
   • Escalate complex issues to higher levels when necessary.

5. Adherence to Quality Standards:

   • Follow company policies, quality standards, and best practices.
   • Participate in training sessions to stay updated on product knowledge and customer service techniques.

Qualifications:

• Minimum educational qualification: 12th/Graduates/PG.
• Minimum of 18 months of experience in customer support.
• Excellent communication skills in English (both verbal and written).
• Ability to adapt to night shifts and work in a 24/7 environment.

Working Days:

• 5 days working week.

Perks:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth within a global organization.
• 2 Way Transportation

Salary: The salary for this position is up to Rs 40,000/- per month, depending on experience and performance.