Note :- Candidate Should Be From Same Location Only.

Job Description:-

As a Technical Support Representative at Teleperformance, you will be responsible for providing exceptional technical assistance and support to customers in resolving their technical issues. You will troubleshoot problems, provide accurate solutions, and ensure customer satisfaction through effective communication and assistance.

Key Responsibilities:

1. Technical Assistance: Provide timely and accurate technical support to customers via phone, email, or chat channels. Address and resolve technical queries, concerns, and issues related to products or services.

2. Problem Diagnosis: Diagnose technical problems, identify root causes, and apply appropriate solutions to ensure prompt issue resolution. Utilize troubleshooting techniques and resources effectively.

3. Customer Interaction: Interact with customers professionally and courteously, ensuring a positive customer experience. Listen attentively to customer inquiries, understand their needs, and provide relevant assistance.

4. Documentation: Maintain detailed records of customer interactions, technical issues, and resolutions in the designated systems or databases. Ensure accuracy and completeness of documentation for future reference.

5. Product Knowledge: Develop a deep understanding of the company's products, services, and technical processes. Stay updated with product changes, upgrades, and enhancements to provide accurate information to customers.

6. Collaboration: Collaborate effectively with cross-functional teams, including technical support teams, to escalate complex issues and ensure timely resolution. Share knowledge and best practices with team members to enhance overall performance.

Requirements:

1. Education: Graduation is mandatory.
2. Communication Skills: Excellent verbal and written communication skills in English are mandatory.
3. Experience:
   • For Freshers: No prior experience required
   • 1 year+ Experience of non-technical BPO or Technical.
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4. Technical Aptitude: Basic understanding of technical concepts and troubleshooting methodologies is preferred.
5. Availability: Willingness to work in rotational shifts (including night shifts) and on weekends/holidays.
6. Transportation: Both side cab facility provided for employees.
7. Work Schedule: 5 days working week.

Benefits:

• Competitive salary with attractive incentives.
• Comprehensive training program (including compensation during training period).
• Career growth opportunities within the organization.
• Employee benefits such as medical insurance, provident fund, and more.

Salary:- For Freshers - In hand:-23,500/- + 2000+ Incentives, With minimum 1 yr of non-tech BPO experience:- 26,500/- + 2000 + other incentives, 3. With minimum 1 yr of technical BPO experience: - 30,500/- + 2000 + other incentives